I’m having an extension, when should I contact you?
When building a house it is important that you give yourself plenty of time to consider the kitchen or bathroom design. Once the building work has started your builder will be wanting a plan so that they can allow for the plumbing and electrics. We therefore suggest it is beneficial to start this process as soon as you have planning permission.
Can I have another showroom appointment? Sorry for being awkward.
You can have as many showroom appointments as you need. Choosing a bathroom or kitchen is not a quick process and we understand that it will take a number of visits to decide on tile, flooring or furniture colours etc. We will not rush you as it is important for you to be 100% happy with your choices.
Will you paint my walls and ceiling?
We will take care of all areas of your kitchen or bathroom work, including rip out, electrics, plumbing, gas work, plastering and tiling, but painting is the only area which we do not include.
What are your hours of work?
We will Monday - Friday, 8am - 4pm, but these may alter depending on the areas being worked on that particular day. If it is beneficial to complete a particular task and work late, rather than starting a fresh the following day, then we will do so.
Do you charge for your design service?
We offer an initial home visit and design service free of charge. If you wish to have a copy of the design then there is a cost involved for this.
Do you offer supply only?
Yes we do as we appreciate there are situations when you may want to either fit it yourself or have it fitted by someone else. This is not a problem, we offer the same level of service regardless of whether it’s fully fitted or supply only. We will prepare fitting plans to accompany your kitchen or bathroom and your fitter is more than welcome to come in and speak with us or look at displays within our showroom should they wish.
Do you have a sale?
We have no so called ‘Sales’, instead we prefer to offer our best prices all year round. We know some companies promote offers and then put the pressure on for you to sign up to the sale. This is not something we like to do as we understand that deciding on a kitchen or bathroom is not a quick process and should not be rushed.
Why do you need to know my budget?
We need a budget to make sure we are suggesting ranges which are within your price bracket. We do not ask this question so that we can maximise your budget, it is purely to help you in the long run.
How much do your kitchens cost?
This is a very hard question to answer but also one of the most common asked. There are many variables to consider and no two kitchens or bathrooms are the same, however as a guide, the majority of kitchens that we supply and fit start at £12,000 and for a bathroom start at £8,000. For a kitchen this would include units, worktops, flooring and fitting, but would not include appliances. For a bathroom this would include furniture, flooring, shower or bath and fitting, but tiling can vary the cost. For a more detailed no obligation quote come and visit our showroom and we will gladly discuss further and organise a site survey in order to allow us to design and price an initial concept. Alternatively if you already have room measurements or a plan that has been drawn then we can work from these if you prefer. Just bring them in or email them to firstname.lastname@example.org.
How long will it take for fitting?
A standard kitchen install can usually be completed within 2 weeks, but this can be extended to 3 weeks depending of the complexity of the works. A standard cloakroom will usually take 1 week and a standard bathroom 2 weeks. Extra days may be necessary depending on the size of your room. This will also vary if choosing granite as the area will need to be templated initially and then a fitting date will be booked.
What is your lead time?
Kitchens are a 6-8 week lead time and bathrooms are a 2-3 week lead time. With regard to putting a fitting date in the diary, we work on a first come first served basis and you will always be offered the first available date.