The customer originally approached us in mid 2016, and due to a change of circustances, the project was put on hold. In January this year we were contacted to re-quote with the plan to modernise their bathroom which was focused around replacing the bath with a walk in shower.
The feedback received was how at no point were they rushed to make colour or furniture decisions. It was patiently discussed with numerous showroom visits until all areas of the design slotted together.
The family felt reassured to be working with a small company who could assist with each area of concern. We have always worked on an appointment only basis, and therefore following Covid, this became all the more important as they felt safe to know that they would be the only ones in the showroom and all the focus was on them.